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Create a Support Ticket

Get help from the American Express Developers team.

Raising a ticket needs a signed-in American Express Developers account, so the form itself lives on the portal.

Create a support ticket

Open the ticket form on the American Express Developers portal.

Frequently asked questions

Check the answers to common questions first.

Before you get in touch

  • Have your Client ID and the product name to hand; both speed up routing.
  • Note the environment you hit the problem in — Sandbox or Production.
  • Include the Request-Id from the response header of a failing call. Every Amex API echoes it back, and it is what support traces.

Requesting product access

Some products are not publicly listed, and some have a locked API Reference. For those, ask the team directly rather than through the ticket form — see How It Works for the full access journey.